Medithera Ordering & Returns


We don’t accept website orders from outside the US and Canada. For orders outside the US and Canada please call +1847-299-9829 or send a request to

It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. We will automatically add sales tax to orders shipped to California and Illinois.

By placing an order, you authorize Health Energy Partners to charge the credit card / debit card you provided for your order. If your credit card is declined at the time you place your order, your order cannot be processed and you will be notified that your payment method has failed. Once your payment information is corrected, your order will be processed. If you have received an order without paying for it in full (e.g. your credit card was cancelled) Health Energy Partners reserves the right to pursue any/all collection efforts allowed under the law.

For orders paid by check, if your check payment has “bounced” or been declined by our Bank, you are liable for paying the Bank’s “Bounce Fee”, along with your order total before your order will be fulfilled.


Medithera products will be shipped via UPS Ground Service and require a signature upon delivery. Sales Tax will be added for shipping addresses in the states of California and Illinois. Shipping and Handling is $40.00 within the US and $65 within Canada. Shipping may require up to 5-10 business days for delivery. Orders cannot be shipped to a P.O. Box or an APO/FPO address. Shipping fees are non-refundable.


You have 60 days from the date you receive your system (based on UPS delivery confirmation) to return any item back to us for a refund. A restocking fee of $80 is applicable on all returned Medithera systems. If you are returning goods that are damaged or defective, or have removed the plastic protection cover from the mat and/or the pillow applicator, we will evaluate and determine refurbishment costs, which will not exceed the total purchase price of the goods. Shipping fees are non-refundable.


You can rent the Medithera for a continuous period of 8-weeks. If you decide to buy the system during or after the rental period, the rental fees will be deducted from the full purchase price of $2,950.00. Rent-to-Buy offer will be valid within 6 months of the rental end date. Return period is not applicable with Rent-to-Buy. Rental agreement terms and conditions are applicable.
If you chose to return the rented Medithera, it must be returned in good condition and in the original packaging with the original collateral materials, or a refurbishing fee will be charged. Do not remove the plastic wrapping from the applicators until the rental period has ended. If the plastic has been removed, the Medithera cannot be returned.
Note: If the renter does not return the Medithera at the end of the contract period, the entire purchase price of $ 2,950.00 – less rental fees paid – will be billed to the Renter’s credit card and the Medithera becomes the renter’s property.


Medithera products have not been evaluated by the FDA. The Medithera is intended for the beneficial effects as set forth in the directions and instruction literature, but the Medithera is not sold as a cure for any disease. The Medithera is not a medical device and cannot be relied on to supply medical benefits and is not a substitute for proper medical care. You are advised to consult with your physician and health provider before utilizing the Medithera if you have any concerns about the Medithera affecting your health. You as the purchaser understand that you are assuming full responsibility for the safe and proper use of these devices and you will only use the Medithera in accordance with the instructions set forth in the directions which accompany the Medithera and appear in the informational instruction brochure and web page. Further, this will constitute an implied indemnity that you as the buyer of the Medithera agree to indemnity and hold harmless the supplier and manufacturer of the Medithera from any consumer claims against these products or their ultimate use.


Medithera products are covered under a 2-year factory warranty. Warranty period begins on the date of sale. If you need to return any portion of your Medithera system for repairs, you must include a completed Medithera Repair Form with the shipment. Repairs received without a completed Repair Form will be returned to sender. Shipping fees are not included in warranty work.